Order

Order Tracking & Confirmation
At L&R Subsurface Solutions LLC, we want to ensure you are fully informed at every stage of your purchasing journey. Below is the step-by-step process of how your order is processed, confirmed, and tracked from our facility to your designated location.
1. Order Confirmation (Immediately After Purchase)
As soon as you place your order on lrsubsurfacesolutions.net, you will automatically receive an Order Confirmation Email.
  • This email contains your unique Order Number (e.g., #LR1001), a detailed summary of your purchased equipment (such as pipe cameras or marking flags), and your verified shipping address.
  • If you do not see this email in your inbox within 5 minutes, please check your Spam/Junk folder or contact us at support@lrsubsurfacesolutions.net.
2. Order Processing & Handling Time
  • Our standard order fulfillment and packing protocol takes 1 - 2 business days (Monday through Friday, excluding official federal holidays).
  • Orders placed before our daily cut-off time of 2:00 PM (Mountain Standard Time) will begin processing the very same day.
3. Shipment Confirmation & Tracking Number
Once our warehouse team securely packs your shipment and hands it over to the freight carrier (UPS, FedEx, or USPS), a second email titled Shipment Confirmation will be automatically sent to you.
  • This email will contain your official Logistics Tracking Number.
  • Tracking Activation: Please allow up to 24 hours for the carrier's network to scan the package and update the initial tracking status on their portal.
4. How to Track Your Order
You can easily monitor your shipment using either of the following verified methods:
  • Method A (Direct Link): Click the interactive tracking link provided inside your Shipment Confirmation Email to view real-time location updates.
  • Method B (Carrier Portals): Copy your tracking number and paste it directly into the official tracking portals:
    • UPS Tracking Portal
    • FedEx Tracking Portal
    • USPS Tracking Portal
5. Order Modification & Cancellation Requests
Because we strive to fulfill orders as quickly as possible, the window for making changes is limited:
  • Timeframe: If you notice a typo in your shipping address or ordered the wrong cable length, please call us immediately at +1 520-604-2209 or email support@lrsubsurfacesolutions.net within 2 hours of purchase.
  • Post-Dispatch: Once an order has passed our 2:00 PM cut-off and entered the carrier's transit network, it cannot be modified or canceled. In this case, you will need to follow our standard 30-day Return & Refund Policy after the package arrives.
6. Missing or Delayed Shipments
Our total estimated delivery window is 4 - 9 business days (1-2 days handling + 3-7 days transit). If your package has not arrived within this timeframe, or if the tracking portal displays a long-term "Stuck" status:
  • Please double-check your initial Order Confirmation to verify the shipping address was input correctly.
  • Connect directly with our support team at +1 520-604-2209 so we can initiate a formal trace with the logistics provider and arrange a resolution for you.