Shipping policy
Thank you for shopping at L&R Subsurface Solutions LLC. We are dedicated to delivering your underground inspection equipment and safety markers safely and efficiently. Below are the detailed terms and conditions that constitute our Shipping Policy.
1. Shipping Rates & Delivery Estimates
We offer straightforward, flat-rate shipping options tailored to your order value. All shipping costs will be clearly displayed at checkout before you complete your purchase.
| Order Value | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| Orders $100.00 and up | FREE Standard Shipping | 3 - 7 Business Days |
| Orders under $100.00 | $7.95 Flat Rate | 3 - 7 Business Days |
- Note: The above rates and free shipping threshold apply strictly to standard delivery within the continental United States.
2. Order Processing Time
- Processing Cut-off Time: 2:00 PM (Mountain Standard Time / MST), Monday through Friday.
- Handling Time: All orders are processed, securely packed, and shipped within 1 - 2 business days.
- Weekend Policy: Orders placed after 2:00 PM on Friday or during the weekend will be processed on the following Monday morning. We do not ship orders on weekends or official federal holidays.
3. Total Delivery Time (Transit + Handling)
To help you estimate when your package will arrive at your job site or facility:
- Total Estimated Time: 4 - 9 business days (comprising 1-2 business days for handling and 3-7 business days for transit).
- Delivers may occasionally be delayed due to unforeseen carrier issues or severe weather conditions. We will notify you promptly via email if a significant delay occurs.
4. Shipment Tracking & Delivery
- Tracking Confirmation: Once your order has been dispatched from our facility, you will automatically receive a Shipment Confirmation Email containing your tracking number(s).
- Tracking Active: The tracking number will become active and trackable within 24 hours of generation on the carrier's portal (e.g., USPS, UPS, or FedEx).
5. Shipping Destinations
We currently ship to addresses within the United States (including residential addresses, commercial offices, and construction yards).
- Please Note: We currently do not ship to P.O. Boxes or APO/FPO military addresses due to size restrictions on specialized equipment like pipe cameras.
6. Damages & Lost Packages
L&R Subsurface Solutions LLC is committed to product quality and customer satisfaction. If you receive your order and notice any transit damages, or if your package is marked as delivered but missing:
- Please retain all packaging materials and damaged goods.
- Contact our support team immediately at support@lrsubsurfacesolutions.net or call +1 520-604-2209 within 48 hours of delivery so we can initiate a carrier claim and arrange a replacement.